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FAQ

General FAQ

Yes. Friendly Fix IT provides in-home technology support throughout Bonney Lake and the surrounding areas. We can help with computers, Wi-Fi, printers, smart home devices, networking, and general technology troubleshooting.
Yes. Many software and computer issues can be resolved remotely, including troubleshooting, account recovery, printer setup, malware removal, and general computer support.
Absolutely. Friendly Fix IT was built around providing friendly, patient, and easy-to-understand technology support. We explain things in plain language and take the time to ensure customers feel comfortable using their technology.
We serve Bonney Lake, Lake Tapps, Sumner, Buckley, Puyallup, Auburn, Tacoma, and nearby surrounding areas.

Repair FAQ

Yes. We work on smartphones, laptops, desktop computers, tablets, printers, networking equipment, and many smart home devices.
It depends on the repair and the customer’s preference. We can often source either new or refurbished parts depending on availability and budget.
Yes. Customers are welcome to provide their own replacement parts if they prefer.
If the device cannot reasonably be repaired, it will simply be returned to you. We will explain the issue and discuss your available options.
Yes. We support Windows PCs, Macs, iPhones, Android devices, tablets, printers, networking equipment, and smart home devices.

Pricing FAQ

Most repairs are charged as a flat-rate service. Larger or more complex projects may be billed hourly, but most common repairs have straightforward pricing.
Yes. Estimates and diagnostics are completely free.
No. Customers do not pay upfront for labor. If replacement parts are needed, the customer purchases the parts first. I provide links to the recommended parts and a separate labor estimate. Labor is paid after the repair has been completed.
Yes. Discounts may be available depending on the service or situation and are handled on a case-by-case basis.

Scheduling FAQ

The easiest way is to click the Book Service button on the website or contact Friendly Fix IT directly by phone.
Yes. Evening and weekend appointments are available whenever scheduling allows.
Yes. Many services can be completed at your home. Device repairs that require opening laptops, phones, or other electronics are generally completed at my workshop. Customers may either drop off the device or arrange for pickup depending on the situation.
Yes. Appointments may be cancelled or rescheduled at any time before work begins.

Warranty / Parts FAQ

No. Because electronic repairs involve delicate hardware and each device is different, Friendly Fix IT does not provide a repair warranty. Customers who require a manufacturer-backed warranty are encouraged to use the manufacturer or an authorized repair center.
General Faq

Our Most Common Answer And Question

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Nullam pulvinar, enim ornare tristique vehicula, massa est eleifend velit, vitae laoreet leo diam vitae quam. Curabitur dignissim nisi sed libero pellentesque hendrerit. Morbi condimentum in elit in lobortis.
Nullam pulvinar, enim ornare tristique vehicula, massa est eleifend velit, vitae laoreet leo diam vitae quam. Curabitur dignissim nisi sed libero pellentesque hendrerit. Morbi condimentum in elit in lobortis.
Nullam pulvinar, enim ornare tristique vehicula, massa est eleifend velit, vitae laoreet leo diam vitae quam. Curabitur dignissim nisi sed libero pellentesque hendrerit. Morbi condimentum in elit in lobortis.
Nullam pulvinar, enim ornare tristique vehicula, massa est eleifend velit, vitae laoreet leo diam vitae quam. Curabitur dignissim nisi sed libero pellentesque hendrerit. Morbi condimentum in elit in lobortis.