At Friendly Fix IT, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, or use our services.
We may collect the following types of information:
When you contact us, request service, or submit a booking form, we may collect:
Our website may automatically collect certain technical information, including:
This information helps us improve website performance and user experience.
We use information collected to:
We do not sell or rent your personal information to third parties.
Many of our services involve working on devices that may contain personal files, photos, documents, emails, or other sensitive information.
Our technicians only access information necessary to diagnose, repair, transfer, back up, or recover data as requested by the customer. We make reasonable efforts to protect the confidentiality of all customer information.
Customers are encouraged to back up important data before service whenever possible.
While we take reasonable precautions when working on devices, Friendly Fix IT cannot guarantee that data loss will never occur due to hardware failure, software corruption, pre-existing issues, or unforeseen circumstances.
Customers remain responsible for maintaining their own backups of important data.
Our website may use cookies and similar technologies to improve functionality and analyze website traffic.
You may choose to disable cookies through your browser settings, although some website features may not function properly.
Our website may contain links to third-party websites, social media platforms, scheduling tools, or payment providers.
We are not responsible for the privacy practices of external websites and encourage users to review their privacy policies.
We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain customer information only as long as reasonably necessary for business operations, customer service, legal compliance, and record-keeping purposes.
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have questions regarding this Privacy Policy, please contact Friendly Fix IT through the contact information provided on our website.
